Design Thinking

• Topic 1: What is Design Thinking?
• Three components of user-centered innovation.
• Gaining stakeholder buy-in.
• Personas & storytelling.
• How to choose a design thinking challenge.
• Topic 2: The Design Thinking Process
• Six steps of design thinking.
• Nine design thinking rules.
• Three core elements.
• Workshop deliverables & tools.
• Topic 3: Leading Design Thinking Workshops
• Create the foundation for your workshop concept.
• Asking the right questions and collecting all the necessary information.
• Eight steps to creating a successful workshop.

Pre-work
All participants will be mailed a package of materials prior to the workshop. During this training, you will go through the Design Thinking process workshop. In preparation, you will be asked to go through a formal Design Thinking Challenge Worksheet one week before the training. We recommend you begin developing a general awareness of the types of challenges you have that might be helped by design thinking.

Resources
This training includes a workbook, as well as tools and templates to help you apply what you learned.

Online Training
During this online training, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. Our training is designed to help you learn twice as much in half the time. In order to achieve the high levels of engagement needed, training is highly interactive and not lecture-based. That is to say, you will not be able to complete other work and activities during the live session.

This is an interactive, online training conducting using GoToTraining. (GoToTraining platform requirements.) We strongly recommended using a desktop/laptop computer and not a tablet or mobile device. Phone or microphone & speakers are necessary.

Online Training
During this online training, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. Our training is designed to help you learn twice as much in half the time. In order to achieve the high levels of engagement needed, training is highly interactive and not lecture-based. That is to say, you will not be able to complete other work and activities during the live session.

Certificate
A digital Certificate of Completion will be available to each person who completes the workshop materials, including the post-test and evaluation.

Refund Guidelines

• Sixty (60) days prior to the event, you can request a full refund.*
• Thirty (30) or more days prior to the event, you can request a 50% refund.*
• Thirty (30) or less days prior to the event, there are no refunds available. You can, however, transfer the registration to another UX.training workshop within the next year OR transfer the registration to the name of another person from your organization.

* Refunds given will be returned less fees charged by EventBrite for each registration.

Copyright Information

What's Okay

• Purchasing multiple seats in the class to share knowlege with colleagues.
• Being a part of a group where each person is enrolled in the training.
• Bringing what you've learned back to your team for applied use.

What's NOT Okay

• Purchasing multiple licenses or seats to re-sell them to someone else.
• Purchasing one license (seat in the training) and sharing it with a group.
• Duplicating the Program Materials for financial gain or commercial purposes, including creating derivitive training materials.
• Reproducing, in any form, the Program Materials.

UX.training, a product of Normal Modes LLC, owns the intellectual property rights including but not limited to all copyright and trademark rights, unless otherwise specified, in these and any associated materials (collectively, the "Program Materials.") The Program Materials are and remain the property of Normal Modes LLC. By completing this program, Normal Modes LLC grants you, as an individual, a license to use a copy of the Program Materials in your work. For more information on our copyrights, please visit Copyright Information.