Whether you're new to journey mapping or looking for new ways to facilitate internal journey mapping sessions, the Journey Mapping Certification Workshop will teach you everything you need to know about journey mapping experiences. You'll get hands-on experience using your own case study to prepare a journey map. And you'll get certified in the tools and skills to lead your own journey mapping workshops!
Each experience someone has with your organization is not a discrete, isolated event. It's one of a series of interconnected interactions that form a journey, over time, with your organization.
Journey mapping provides a collaborative, visual representation of how your users use your website/product/service which helps:
YouX™ Competency Model
This training includes information targeted at these UX competency area(s):
Get your customized learning plan using the YouX™ Competency Model.
Online: 5 weeks
In-house: Flexible dates & duration. Contact us to learn more.
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5 weeks (No class Thanksgiving week)