Hire. Inspire. Coach. Easy peasy, right?

UX managers are often the most inadequately prepared stakeholders for the most important job in the process!

Why inadequately prepared? Most UX managers come straight from being excellent UX designers or excellent UX researchers. They don't have experience in the broad role of managing other UX professionals with differing skills and experience levels. Making that transition requires a different set of skills for which they often have not had training, coaching, or practice.

Why is managing the most important job? Research by Gallup (2013) and others suggests that business success and bottom-line profits are directly linked to employee engagement. Everything from the quality of deliverables and stakeholder satisfaction to absenteeism and turnover are remarkably better when team members are engaged. And who is responsible for UX team members who fail to perform, who are underdeveloped, who have low productivity, and who are disengaged? The UX manager.

Good UX managers know how to recruit, hire, and develop UX team members to meet organizational goals. They know how to coach performance and create a motivational environment to improve performance. They know how to communicate, reinforce, recognize, deliver feedback, and resolve conflict to retain the best UX team. Good UX managers are advocates for user experience and UX team members, liaisons to other stakeholders, change agents, trainers, coaches, and leaders. They plan and organize the work, balancing team member involvement. They budget, delegate, communicate, innovate, motivate, and negotiate.

Learning to be a good UX manager is a long journey. Managing UX Teams training will ensure UX managers are heading in the right direction.


YouX™ Competency Model

UX Competency Model

This training includes information targeted at these UX competency area(s):

  • Management

Get your customized learning plan using the YouX™ Competency Model.

Managing UX Teams


Length

Online: 4 sessions, 12 hours total

  • 11am-2pm CT on Tuesdays, March 7-28

In-house: Flexible dates & duration. Contact us to learn more.


Who Should Attend

  • Novice
  • Apprentice
  • Journeyman
  • Master
  • Manager
  • Leader

Aren't sure where you fit in?
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Program Overview

By the end of this program, you'll be able to:

  • Name five key skills areas for UX managers.
  • Assess your management areas of strength and weakness.
  • Exhibit communication skills required of UX managers.
  • Guide UX work using four management fundamentals to ensure quality completion.
  • Delegate using a six-step process.
  • Implement a seven-step process to make decisions and solve problems.
  • Discuss management essentials of process improvement and change management.
  • Lead the UX team by hiring the right fit for your needs and investing in employee development.
  • Coach performance to achieve organizational goals.
  • Define and model quality and excellence.
  • Create a development plan for next steps.
  • Topic 1: Promoting Communication
  • Topic 2: Guiding UX Work
  • Topic 3: Leading the UX Team
  • Topic 4: Coaching Performance
  • Topic 5: Professional Development for Managers

Pre-work
All participants will be mailed a package of materials prior to the workshop.

Resources
This training includes a workbook, as well as tools and templates to help you apply what you learned.

Online Training
During this online training, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. Our training is designed to help you learn twice as much in half the time. In order to achieve the high levels of engagement needed, training is highly interactive and not lecture-based. That is to say, you will not be able to complete other work and activities during the live session.

This is an interactive, online training conducting using GoToTraining. (GoToTraining platform requirements.) We strongly recommended using a desktop/laptop computer and not a tablet or mobile device. Phone or microphone & speakers are necessary.

Online Training
During this online training, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. Our training is designed to help you learn twice as much in half the time. In order to achieve the high levels of engagement needed, training is highly interactive and not lecture-based. That is to say, you will not be able to complete other work and activities during the live session.

Certificate
A digital Certificate of Completion will be available to each person who completes the workshop materials, including the post-test and evaluation.

Refund Guidelines

Refund Guidelines

  • Sixty (60) days prior to the event, you can request a full refund.*
  • Thirty (30) or more days prior to the event, you can request a 50% refund.*
  • Thirty (30) or less days prior to the event, there are no refunds available. You can, however, transfer the registration to another UX.training workshop within the next year OR transfer the registration to the name of another person from your organization.

* Refunds given will be returned less fees charged by EventBrite for each registration.

Copyright Information

What's Okay

  • Purchasing multiple seats in the class to share knowlege with colleagues.
  • Being a part of a group where each person is enrolled in the training.
  • Bringing what you've learned back to your team for applied use.

What's NOT Okay

  • Purchasing multiple licenses or seats to re-sell them to someone else.
  • Purchasing one license (seat in the training) and sharing it with a group.
  • Duplicating the Program Materials for financial gain or commercial purposes, including creating derivitive training materials.
  • Reproducing, in any form, the Program Materials.

UX.training, a product of Normal Modes LLC, owns the intellectual property rights including but not limited to all copyright and trademark rights, unless otherwise specified, in these and any associated materials (collectively, the "Program Materials.") The Program Materials are and remain the property of Normal Modes LLC. By completing this program, Normal Modes LLC grants you, as an individual, a license to use a copy of the Program Materials in your work. For more information on our copyrights, please visit Copyright Information.

Request This Course

If you'd like us to hold a public session of this course, please fill out the form below. We schedule live, online courses based on popular demand.